Returns
Since all the products are final, we do not accept refunds or exchanges. We do not accept requests for
cancellation of orders or the return of items unless the item you purchased is defective upon our confirmation.
If you receive an incorrect item, please contact us at info@creativecrutches.com. We do not accept defective or
Incorrect item refunds after 7 days you received. Please send us an email first with your order number, details of
the product, image of the part of defect and you order invoice. We will get back to you if the item is eligible for
return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must
also, in the original packaging. If an item cannot be replaced, the purchase price will be refunded.
Return (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your
return item. We will also notify you of the approval or rejection of your refund. If you are approved, then your
refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,
unless there was a problem with payment processing then it will be via a check in the mail, within a 10-day period.